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var(--color-primary-light)}._replyTextarea_nwnv4_265:disabled{background:#f5f5f5;cursor:not-allowed}._replyActions_nwnv4_291{display:flex;justify-content:flex-end;margin-top:10px}._sendButton_nwnv4_297{font-size:14px;font-weight:600;color:#fff;background:var(--color-primary);border:none;border-radius:var(--radius-sm);padding:8px 20px;cursor:pointer;transition:background .15s}._sendButton_nwnv4_297:hover:not(:disabled){background:var(--color-primary-dark, #1a56db)}._sendButton_nwnv4_297:disabled{opacity:.5;cursor:not-allowed}._attachButton_nwnv4_318{font-size:14px;font-weight:500;color:var(--color-primary);background:none;border:1.5px solid var(--color-primary);border-radius:var(--radius-sm);padding:8px 16px;cursor:pointer;transition:background .15s,color .15s;margin-right:auto}._attachButton_nwnv4_318:hover:not(:disabled){background:var(--color-primary-light)}._attachButton_nwnv4_318:disabled{opacity:.5;cursor:not-allowed}._attachmentList_nwnv4_342{display:flex;flex-direction:column;gap:6px;margin-top:8px}._attachmentItem_nwnv4_349{display:flex;align-items:center;gap:8px;padding:6px 10px;background:#f8fafc;border:1px solid var(--color-border);border-radius:var(--radius-sm);font-size:13px}._pendingAttachmentName_nwnv4_360{font-weight:500;flex:1;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}._pendingAttachmentSize_nwnv4_369{font-size:12px;color:var(--color-text-muted);white-space:nowrap}._progressBar_nwnv4_375{width:80px;height:6px;background:var(--color-border);border-radius:3px;overflow:hidden;flex-shrink:0}._progressFill_nwnv4_384{height:100%;background:var(--color-primary);border-radius:3px;transition:width .15s ease}._removeAttachment_nwnv4_391{background:none;border:none;font-size:18px;line-height:1;cursor:pointer;color:var(--color-text-muted);padding:0 4px;flex-shrink:0}._removeAttachment_nwnv4_391:hover{color:#d32f2f}._removeAttachment_nwnv4_391:disabled{opacity:.4;cursor:not-allowed}._sendError_nwnv4_411{font-size:13px;color:#d32f2f;margin-top:6px}._closedNotice_nwnv4_417{margin-top:24px;padding:14px 20px;text-align:center;font-size:13px;color:var(--color-text-muted);background:#f9fafb;border:1px solid var(--color-border);border-radius:var(--radius-md)}._backdrop_1e5np_1{position:fixed;top:0;right:0;bottom:0;left:0;background:#00000073;display:flex;align-items:center;justify-content:center;z-index:200;padding:24px}._modal_1e5np_12{background:#fff;border-radius:var(--radius-lg);box-shadow:var(--shadow-lg);width:100%;max-width:680px;max-height:90vh;overflow-y:auto;display:flex;flex-direction:column}._header_1e5np_24{display:flex;align-items:center;justify-content:space-between;padding:20px 24px 0;flex-shrink:0}._title_1e5np_32{font-size:18px;font-weight:700;color:var(--color-text)}._closeButton_1e5np_38{display:flex;align-items:center;justify-content:center;width:32px;height:32px;font-size:24px;color:var(--color-text-muted);background:none;border:none;border-radius:var(--radius-sm);cursor:pointer;transition:color .15s,background .15s}._closeButton_1e5np_38:hover{color:var(--color-text);background:var(--color-bg)}._content_1e5np_58{padding:16px 24px 24px;overflow-y:auto;flex:1;min-height:0}@media(max-width:560px){._backdrop_1e5np_1{padding:12px}}._backdrop_51h2z_1{position:fixed;top:0;right:0;bottom:0;left:0;background:#00000073;display:flex;align-items:center;justify-content:center;z-index:200;padding:24px}._modal_51h2z_12{background:#fff;border-radius:var(--radius-lg);box-shadow:var(--shadow-lg);width:100%;max-width:560px;max-height:90vh;overflow-y:auto}._header_51h2z_22{display:flex;align-items:center;justify-content:space-between;padding:24px 24px 0}._title_51h2z_29{font-size:20px;font-weight:700;color:var(--color-text)}._closeButton_51h2z_35{display:flex;align-items:center;justify-content:center;width:32px;height:32px;font-size:24px;color:var(--color-text-muted);background:none;border:none;border-radius:var(--radius-sm);cursor:pointer;transition:color .15s,background .15s}._closeButton_51h2z_35:hover{color:var(--color-text);background:var(--color-bg)}._body_51h2z_55{padding:20px 24px 24px}._description_51h2z_59{font-size:14px;color:var(--color-text-muted);margin-bottom:20px}._form_51h2z_65{display:flex;flex-direction:column;gap:16px}._formGrid_51h2z_71{display:grid;grid-template-columns:1fr 1fr;gap:16px}._field_51h2z_77{display:flex;flex-direction:column;gap:6px}._label_51h2z_83{font-size:14px;font-weight:500;color:var(--color-secondary)}._input_51h2z_89{width:100%;padding:10px 14px;font-family:var(--font-sans);font-size:15px;color:var(--color-text);background:var(--color-surface);border:1.5px solid var(--color-border);border-radius:var(--radius-sm);transition:border-color .18s,box-shadow .18s}._input_51h2z_89:focus{outline:none;border-color:var(--color-primary);box-shadow:0 0 0 3px var(--color-primary-light)}._input_51h2z_89:disabled{opacity:.6;cursor:not-allowed}._textarea_51h2z_112{width:100%;padding:10px 14px;font-family:var(--font-sans);font-size:15px;color:var(--color-text);background:var(--color-surface);border:1.5px solid var(--color-border);border-radius:var(--radius-sm);transition:border-color .18s,box-shadow .18s;resize:vertical;min-height:72px}._textarea_51h2z_112:focus{outline:none;border-color:var(--color-primary);box-shadow:0 0 0 3px var(--color-primary-light)}._textarea_51h2z_112:disabled{opacity:.6;cursor:not-allowed}._checkboxLabel_51h2z_137{display:flex;align-items:center;gap:8px;margin-top:4px;font-size:14px}._error_51h2z_145{font-size:14px;color:var(--color-danger);padding:10px 14px;background:var(--color-danger-light);border-radius:var(--radius-sm);margin-top:16px}._actions_51h2z_154{display:flex;gap:12px;justify-content:flex-end;margin-top:24px}._cancelButton_51h2z_161{padding:10px 20px;font-family:var(--font-sans);font-size:15px;font-weight:500;color:var(--color-text-muted);background:none;border:1.5px solid var(--color-border);border-radius:var(--radius-sm);cursor:pointer;transition:background .15s}._cancelButton_51h2z_161:hover:not(:disabled){background:#f8fafc}._cancelButton_51h2z_161:disabled{opacity:.5;cursor:not-allowed}._lodgeButton_51h2z_183{padding:10px 24px;font-family:var(--font-sans);font-size:15px;font-weight:600;color:#fff;background:var(--color-primary);border:none;border-radius:var(--radius-sm);cursor:pointer;transition:background .15s,opacity .15s}._lodgeButton_51h2z_183:hover:not(:disabled){background:var(--color-primary-dark)}._lodgeButton_51h2z_183:disabled{opacity:.5;cursor:not-allowed}@media(max-width:560px){._backdrop_51h2z_1{padding:12px}._formGrid_51h2z_71{grid-template-columns:1fr}}._backLink_10sel_1{display:inline-flex;align-items:center;gap:6px;font-size:14px;font-weight:500;color:var(--color-primary);text-decoration:none;margin-bottom:16px}._backLink_10sel_1:hover{opacity:.75}._header_10sel_16{display:flex;align-items:center;justify-content:space-between;margin-bottom:24px;flex-wrap:wrap;gap:12px}._headerLeft_10sel_25{display:flex;align-items:center;gap:12px}._title_10sel_31{font-size:22px;font-weight:700}._badge_10sel_36{display:inline-block;padding:3px 10px;font-size:12px;font-weight:600;border-radius:4px;white-space:nowrap}._badge_10sel_36[data-status=pending_review]{background:var(--color-primary-light);color:var(--color-primary)}._badge_10sel_36[data-status=in_review],._badge_10sel_36[data-status=in_progress]{background:#fef3c7;color:#92400e}._badge_10sel_36[data-status=queries_raised]{background:#fee2e2;color:#b91c1c}._badge_10sel_36[data-status=prepared]{background:#dbeafe;color:#1e40af}._badge_10sel_36[data-status=client_review]{background:#e0e7ff;color:#3730a3}._badge_10sel_36[data-status=approved],._badge_10sel_36[data-status=lodged]{background:#dcfce7;color:#166534}._actions_10sel_54{display:flex;gap:8px}._columns_10sel_61{display:grid;grid-template-columns:1fr 1fr;gap:24px;align-items:start}._column_10sel_61{display:flex;flex-direction:column;gap:16px}._columnTitle_10sel_74{font-size:13px;font-weight:700;text-transform:uppercase;letter-spacing:.8px;color:var(--color-text-muted);margin-bottom:4px}._section_10sel_85{background:var(--color-surface);border:1px solid var(--color-border);border-radius:var(--radius-md);overflow:hidden}._sectionHeader_10sel_92{display:flex;align-items:center;justify-content:space-between;padding:12px 20px;background:#f8fafc;border-bottom:1px solid var(--color-border)}._sectionTitle_10sel_101{font-size:14px;font-weight:600;color:var(--color-text)}._sectionBody_10sel_107{padding:16px 20px}._row_10sel_111{display:flex;justify-content:space-between;align-items:baseline;padding:6px 0;gap:16px}._row_10sel_111+._row_10sel_111{border-top:1px solid #F1F5F9}._rowLabel_10sel_123{font-size:14px;color:var(--color-text-muted);flex-shrink:0}._rowValue_10sel_129{font-size:14px;font-weight:600;color:var(--color-text);text-align:right;word-break:break-word}._formGroup_10sel_139{display:flex;flex-direction:column;gap:4px}._formLabel_10sel_145{font-size:13px;font-weight:500;color:var(--color-text-muted)}._formGrid_10sel_151{display:grid;grid-template-columns:1fr 1fr;gap:12px}._formInput_10sel_157{width:100%;padding:8px 12px;font-size:14px;border:1.5px solid var(--color-border);border-radius:var(--radius-sm);background:var(--color-surface);color:var(--color-text);font-family:var(--font-sans)}._formInput_10sel_157:focus{outline:none;border-color:var(--color-primary);box-shadow:0 0 0 3px var(--color-primary-light)}._textarea_10sel_174{min-height:80px;resize:vertical}._computedValue_10sel_180{font-size:16px;font-weight:700;color:var(--color-text);padding:8px 0}._adjustableRow_10sel_189{display:flex;justify-content:space-between;align-items:baseline;padding:6px 0;gap:16px;position:relative}._adjustableRow_10sel_189+._adjustableRow_10sel_189,._adjustableRow_10sel_189+._row_10sel_111,._row_10sel_111+._adjustableRow_10sel_189{border-top:1px solid #F1F5F9}._adjustableRowLeft_10sel_204{display:flex;align-items:baseline;gap:6px;flex-shrink:0}._adjustableRowRight_10sel_211{display:flex;align-items:baseline;gap:8px;text-align:right}._adjustIcon_10sel_218{background:none;border:none;color:var(--color-text-muted);cursor:pointer;font-size:13px;padding:2px 4px;border-radius:3px;opacity:1;transition:opacity .15s;flex-shrink:0}._adjustableRow_10sel_189:hover ._adjustIcon_10sel_218{opacity:1}._adjustIcon_10sel_218:hover{color:var(--color-primary);background:var(--color-primary-light)}._adjustedValue_10sel_240{font-size:14px;font-weight:700;color:var(--color-primary)}._originalValue_10sel_246{font-size:13px;color:var(--color-text-muted);text-decoration:line-through}._adjustmentIndicator_10sel_252{display:inline-block;width:6px;height:6px;border-radius:50%;background:var(--color-primary);flex-shrink:0;margin-right:2px}._adjustmentMeta_10sel_262{font-size:12px;color:var(--color-text-muted);padding:2px 0 4px;font-style:italic}._adjustmentActions_10sel_269{display:flex;gap:4px;flex-shrink:0}._adjustmentActionBtn_10sel_275{background:none;border:none;cursor:pointer;font-size:12px;padding:2px 6px;border-radius:3px;color:var(--color-text-muted)}._adjustmentActionBtn_10sel_275:hover{color:var(--color-primary);background:var(--color-primary-light)}._adjustmentActionBtn_10sel_275[data-variant=danger]:hover{color:var(--color-danger);background:#fee2e2}._inlineAdjustForm_10sel_297{padding:8px 0 4px;display:flex;flex-direction:column;gap:6px}._inlineAdjustFormRow_10sel_304{display:grid;grid-template-columns:1fr 1fr;gap:8px}._inlineAdjustFormActions_10sel_310{display:flex;gap:6px;justify-content:flex-end}._inlineAdjustFormActions_10sel_310 button{font-size:12px;padding:4px 12px;border-radius:var(--radius-sm);cursor:pointer;font-weight:500}._inlineAdjustFormActions_10sel_310 button[data-variant=save]{background:var(--color-primary);color:#fff;border:none}._inlineAdjustFormActions_10sel_310 button[data-variant=save]:hover{opacity:.9}._inlineAdjustFormActions_10sel_310 button[data-variant=cancel]{background:none;border:1px solid var(--color-border);color:var(--color-text-muted)}._inlineAdjustFormActions_10sel_310 button[data-variant=cancel]:hover{background:#f8fafc}._inlineAdjustSelect_10sel_344{width:100%;padding:6px 28px 6px 10px;font-family:var(--font-sans);font-size:13px;color:var(--color-text);background:var(--color-surface);border:1.5px solid var(--color-border);border-radius:var(--radius-sm);-webkit-appearance:none;-moz-appearance:none;appearance:none;background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='12' viewBox='0 0 12 12'%3E%3Cpath fill='%2364748B' d='M2 4l4 4 4-4'/%3E%3C/svg%3E");background-repeat:no-repeat;background-position:right 10px center;cursor:pointer}._inlineAdjustSelect_10sel_344:focus{outline:none;border-color:var(--color-primary);box-shadow:0 0 0 3px var(--color-primary-light)}._adjustmentTicketTag_10sel_367{color:var(--color-primary);font-style:normal;font-weight:500;background:none;border:none;padding:0;font-family:inherit;font-size:inherit;cursor:pointer}._adjustmentTicketTag_10sel_367:hover{text-decoration:underline}._startPrompt_10sel_385{text-align:center;padding:60px 24px}._startPromptTitle_10sel_390{font-size:20px;font-weight:700;margin-bottom:8px}._startPromptText_10sel_396{font-size:15px;color:var(--color-text-muted);margin-bottom:24px}._statusMessage_10sel_404{text-align:center;padding:16px 20px;font-size:14px;font-weight:500;background:#f8fafc;border:1px solid var(--color-border);border-radius:var(--radius-md);color:var(--color-text-muted)}._loading_10sel_417,._error_10sel_418{font-size:15px;color:var(--color-text-muted);padding:40px 0;text-align:center}._error_10sel_418{color:var(--color-danger)}._saveError_10sel_429{font-size:13px;color:var(--color-danger);margin-top:4px}@media(max-width:900px){._columns_10sel_61,._formGrid_10sel_151{grid-template-columns:1fr}}._title_139mc_1{font-size:22px;font-weight:700;margin-bottom:24px}._empty_139mc_7,._loading_139mc_14,._error_139mc_15{font-size:15px;color:var(--color-text-muted);padding:40px 0;text-align:center}._error_139mc_15{color:var(--color-danger)}._group_139mc_28{margin-bottom:24px}._groupHeader_139mc_32{display:flex;align-items:center;gap:8px;margin-bottom:8px}._groupCount_139mc_39{font-size:13px;font-weight:600;color:var(--color-text-muted)}._list_139mc_47{list-style:none;padding:0;margin:0;background:var(--color-surface);border:1px solid var(--color-border);border-radius:var(--radius-md);overflow:hidden}._row_139mc_57{display:flex;align-items:center;justify-content:space-between;padding:12px 20px;cursor:pointer;gap:16px}._row_139mc_57:hover{background:#f8fafc}._row_139mc_57+._row_139mc_57{border-top:1px solid var(--color-border)}._rowMain_139mc_74{display:flex;align-items:center;gap:12px;min-width:0}._fy_139mc_81{font-size:14px;font-weight:600;color:var(--color-text);white-space:nowrap}._clientName_139mc_88{font-size:14px;color:var(--color-text);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}._returnType_139mc_96{font-size:12px;color:var(--color-text-muted);white-space:nowrap}._rowMeta_139mc_102{display:flex;align-items:center;gap:8px;flex-shrink:0}._time_139mc_109{font-size:13px;color:var(--color-text-muted);white-space:nowrap}._statusBadge_139mc_117{display:inline-block;padding:3px 10px;font-size:12px;font-weight:600;border-radius:4px;white-space:nowrap}._statusBadge_139mc_117[data-status=draft],._statusBadge_139mc_117[data-status=submitted]{background:#f1f5f9;color:#64748b}._statusBadge_139mc_117[data-status=pending_review]{background:var(--color-primary-light);color:var(--color-primary)}._statusBadge_139mc_117[data-status=in_review]{background:#fef3c7;color:#92400e}._statusBadge_139mc_117[data-status=client_review]{background:#e0e7ff;color:#3730a3}._statusBadge_139mc_117[data-status=approved],._statusBadge_139mc_117[data-status=lodged]{background:#dcfce7;color:#166534}._statusBadge_139mc_117[data-status=rejected]{background:#fee2e2;color:#b91c1c}._title_prlyj_1{font-size:22px;font-weight:700;margin-bottom:24px}._empty_prlyj_7{font-size:15px;color:var(--color-text-muted);padding:40px 0;text-align:center}._card_prlyj_16{background:var(--color-surface);border:1px solid var(--color-border);border-radius:var(--radius-md);overflow:hidden}._list_prlyj_25{list-style:none;margin:0;padding:0}._row_prlyj_31{display:flex;align-items:center;justify-content:space-between;gap:16px;padding:14px 20px;cursor:pointer;transition:background .12s}._row_prlyj_31:hover{background:#f8fafc}._row_prlyj_31+._row_prlyj_31{border-top:1px solid var(--color-border)}._rowUnread_prlyj_49{border-left:3px solid var(--color-primary)}._rowMain_prlyj_53{flex:1;min-width:0;display:flex;align-items:center;gap:10px}._ticketName_prlyj_61{font-size:12px;font-weight:600;color:var(--color-primary);background:var(--color-primary-light);padding:2px 8px;border-radius:4px;white-space:nowrap;flex-shrink:0}._subject_prlyj_72{font-size:14px;font-weight:500;color:var(--color-text);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}._subjectUnread_prlyj_81{font-size:14px;font-weight:700;color:var(--color-text);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}._clientName_prlyj_90{font-size:12px;font-weight:500;color:var(--color-text-muted);border:1px solid var(--color-border);padding:2px 8px;border-radius:4px;white-space:nowrap;flex-shrink:0}._rowMeta_prlyj_101{display:flex;align-items:center;gap:10px;flex-shrink:0}._unreadBadge_prlyj_108{min-width:20px;height:20px;padding:0 6px;border-radius:10px;background:#dc2626;color:#fff;font-size:11px;font-weight:700;display:inline-flex;align-items:center;justify-content:center;line-height:1;flex-shrink:0}._time_prlyj_124{font-size:12px;font-weight:600;color:var(--color-text-muted);white-space:nowrap}._status_prlyj_131{display:inline-block;padding:3px 10px;font-size:12px;font-weight:600;border-radius:4px;white-space:nowrap}._status_prlyj_131[data-status=new]{background:var(--color-primary-light);color:var(--color-primary)}._status_prlyj_131[data-status=in_progress]{background:#fef3c7;color:#92400e}._status_prlyj_131[data-status=closed]{background:#fee2e2;color:#b91c1c}._sender_prlyj_155{display:inline-block;padding:3px 10px;font-size:12px;font-weight:500;color:var(--color-text-muted);border:1px solid var(--color-border);border-radius:4px;white-space:nowrap}._errorBanner_prlyj_168{padding:16px 20px;background:#fdecea;color:#d32f2f;font-size:14px;display:flex;align-items:center;justify-content:space-between;gap:16px;border-radius:var(--radius-md)}._retryButton_prlyj_180{font-size:13px;font-weight:600;color:#d32f2f;background:none;border:1.5px solid #d32f2f;border-radius:var(--radius-sm);padding:6px 14px;cursor:pointer;white-space:nowrap}._retryButton_prlyj_180:hover{background:#d32f2f;color:#fff}@media(max-width:640px){._row_prlyj_31{flex-direction:column;align-items:flex-start;gap:8px}._rowMeta_prlyj_101{flex-wrap:wrap;gap:8px}}._layout_bgqb4_1{display:flex;min-height:100vh}._sidebar_bgqb4_6{width:240px;background:var(--color-surface);border-right:1px solid var(--color-border);padding:24px 16px;display:flex;flex-direction:column;flex-shrink:0}._brand_bgqb4_16{padding:0 8px}._brandLogo_bgqb4_20{height:28px;width:auto;display:block}._agentBadge_bgqb4_26{font-size:11px;font-weight:600;text-transform:uppercase;letter-spacing:.5px;color:var(--color-primary);background:var(--color-primary-light);padding:2px 8px;border-radius:var(--radius-sm);margin:8px 8px 0;width:fit-content}._nav_bgqb4_39{display:flex;flex-direction:column;gap:2px;margin-top:24px}._navLink_bgqb4_46,._navLinkActive_bgqb4_47{display:flex;align-items:center;padding:10px 12px;font-size:14px;font-weight:500;color:var(--color-text-muted);text-decoration:none;border-radius:var(--radius-sm);transition:background-color .15s,color .15s}._navLink_bgqb4_46:hover{background:var(--color-bg);color:var(--color-text)}._navLinkActive_bgqb4_47{background:var(--color-primary-light);color:var(--color-primary);font-weight:600}._unreadBadge_bgqb4_70{margin-left:auto;min-width:20px;height:20px;padding:0 6px;border-radius:10px;background:#dc2626;color:#fff;font-size:11px;font-weight:700;display:inline-flex;align-items:center;justify-content:center;line-height:1}._sidebarFooter_bgqb4_86{margin-top:auto;padding:0 4px}._main_bgqb4_91{flex:1;padding:32px 40px;overflow-y:auto}